Support for 3rd party environments¹

ATG 9.0

Platform

Applications

ATG 9.0 platform
(includes ACC, BCC, CA, and Commerce)²

Ticketing Features

ATG
Search 9.0¹⁹

ATG
Merchandising 9.0

ATG
Campaign Optimizer 9.0

ATG
Knowledge 9.0⁶

ATG
Self Service 9.0⁶

ATG
Commerce Service Center 9.0²²

ATG
Outreach 9.0

ATG
Customer Intelligence 9.0¹⁵

Platform

N/A

ATG 9.0

App Servers³

BEA WLS^{11, 21}

BEA WLS 10 MP1

N/A¹²

JBoss²⁰

JBoss 4.2.0 GA EAP

N/A¹²

WAS²²

WAS 6.1.0.13

N/A¹²

Operating Systems (OSes)

Solaris

Solaris 9, 10

Win2000²³

Win2000 SP4 Svr/Adv Svr

Win2003²³

Win2003 (Std and Ent)

RH Linux²³

RH Linux 5.1

RH Linux 5.1²⁴

RH Linux 5.1

RH Linux 5

WinXP

WinXP (Dev only)

IBM

AIX 5.3¹⁸

Databases⁸

Oracle⁹

Oracle 9i, 10g, 10g RAC, 11g RAC, 11g¹⁷

Oracle 9i, 10g, 10g RAC¹⁶

MS SQL^{10, 13}

MS SQL Server 2005¹³

IBM (DB2)¹¹

DB2 v9

Solid FlowEngine

Solid FlowEngine 3.7 (dev only)

MySQL

MySQL 5.0.5 (dev only, JBoss only)

JDBC Driver¹⁴

Oracle

Oracle thin JDBC 10.1.0+ only for Oracle 9 (XA); Oracle thin and OCI 10.2.0.1+ for 10g (XA); Oracle thin and OCI 11.1.0.6.0+ for Oracle 11 (XA)

Oracle thin JDBC 10.1.0+ only for Oracle 9 (XA); Oracle thin for 10g (XA); Oracle thin for Oracle 11 (XA)

MSSQL

MS SQL Server 2005 JDBC driver 1.2 (XA); i-Net Merlia driver v7.04 (XA)²⁶

MS SQL Server 2005 JDBC driver 1.2 (XA)⁷; i-Net Merlia driver v7.04 (XA)²⁶

IBM (DB2)¹¹

IBM DB2 UDB Universal Driver Type 4 (XA)

IBM UDB 9.1 via 9.1 JDBC Type 2 Driver

Solid

Solid 3.7: JDBC 2.0 driver (Solid)

MySQL

MySQL Connector/J5.0.5

Hardware

x86, x86-64⁴

Intel or AMD (Win, Linux)

Sparc

Sparc (Solaris)

pSeries/System p

pSeries/System p (AIX)

Browsers

NA⁵

Internet Explorer 6.x, 7.x (Win)

Firefox

NA⁵

Firefox 2.0.x (Win, Mac)

Firefox 2.0.x (Win)

Firefox 2.0.x (Win, Mac)

Firefox 3.0.x (Win, Mac)

Firefox 2.0.x (Win, Mac)

Firefox 2.0.x (Win)

Firefox 1.5 (Report viewing only)

Safari

NA⁵

Safari 3.1

JDK table for all apps²⁵

Windows

Solaris

Red Hat Linux

AIX

JBoss

Sun JDK 1.5_14

x¹⁸

BEA WLS

Sun JDK 1.5_14

x¹⁸

IBM WAS

IBM 32-bit SDK for Windows, Java 2 Technology Edition, v5.0 SR6

IBM 64-bit SDK for Solaris, Java 2 Technology Edition, v5.0 SR6

IBM 64-bit SDK for Linux, Java 2 Technology Edition, v5.0 SR6

IBM 64-bit SDK for AIX, Java 2 Technology Edition, v5.0 SR6

Development plugins

All Platforms

Eclipse

2.1, 3.0, 3.1.1, 3.2, 3.3 (Beta)

Notes:

¹This document reflects the best information available as of the date published. The information is subject to corrections.

²CA 9.0 can deploy to a site running on ATG 9.0, ATG 2007.1p2, or ATG 2006.3p6.

³ATG recommends use of an HTTP server supported by these supported application servers.

⁴ATG apps are supported on 64-bit JVMs for production (except Windows). ATG supports 64-bit hardware and 64-bit OSes (except Windows). ATG supports the Win32 OS with a 32-bit JVM for production and Linux32 with a 32-bit JVM for development.

⁵The ATG platform is a framework and can support any browser that applications built on top of it are designed to support.

⁶ATG Knowledge and Self Service require ATG Search, which is typically run on separate hardware. See the supported environment information for the matching Search version on this page.

⁷ATG Customer Intelligence uses JDBC drivers only to connect to the content store. It connects via the native driver (ODBC, OLE DB, etc.) to reporting databases.

⁸Customers may run databases on any OS supported by the database vendor, except for mainframe OSes (including z/OS), which are not supported.

⁹ATG supports both the standard and enterprise editions of Oracle.

¹⁰ATG supports only Latin1 (ISO 8859-1) (Western European) languages with MSSQL at this time. The following additional languages are supported for use with MSSQL one at a time only: Vietnamese, Baltic, Arabic, Hebrew, Turkish, Greek, Cyrillic, Central European, Chinese (traditional and simplified), Korean, Japanese, Thai.

¹¹ATG apps are not supported for IBM DB2 running on the BEA WebLogic appserver.

¹²ATG Customer Intelligence runs on a separate server and comes bundled with the Tomcat appserver.

¹³ATG apps are not supported for MSSQL running on the WAS appserver because of significant performance issues with that combination.

¹⁴ATG apps require XA drivers except for the development-only databases.

¹⁵ATG Customer Intelligence comes bundled with Cognos 8.2.

¹⁶ATG does not support Oracle 11g for ATG Customer Intelligence because Cognos does not support it for 8.2.

¹⁷WAS does not support Oracle 11g at this time for WAS 6.1.0.13.

¹⁸ATG apps are supported on the IBM AIX OS only when running on the IBM WebSphere appserver.

¹⁹ATG recommends installing ATG Search on dedicated hardware. A single ATG Search installation may include multiple search engines, each requiring a dedicated processor core.

²⁰JBoss requires hotfix JBPAPP-366, which is available on the ATG download page.

²¹BEA WLS requires a vendor patch (Patch ID = P3BR; Password = 32KQT6ZX) that is accessible through the Smart Update tool, which is included as part of the WebLogic Server install.

²²CSC requires WAS hotfix PK60565, available at http://www-01.ibm.com/support/docview.wss?uid=swg24018270.

²³ATG products have been tested and qualified for development environments only using VMWare ESX Server 3 (3.5.0 build 84374) and ESX Server 3i (3.5.0 build 82664). This qualification is for Windows 2000, Windows 2003, and RH Linux 5.1 only.

²⁴ATG Search 9.0 on 32-bit RH Linux 5.1 is supported for development-only environments. ATG Search on 64-bit RH Linux 5.1 is supported for production environments.

²⁵ACI 9.0 has an embedded JDK that is included as part of the product download.

²⁶i-Net Merlia driver v7.04 (XA) is supported in ATG 9.0 p1 and higher.