Support for 3rd party environments¹

ATG 7.1 patch 1

Platform

Applications

ATG 7.1p1 platform
(includes CA and Commerce)²

ATG Portal

ATG Search 2006.1^3,9

Ticketing Features

ATG Knowledge 2006.1¹⁰

ATG Self Service 2006.1¹⁰

ATG Response Management 2006.1^5,7

ATG Response Management Services 2006.1^6,7

ATG Commerce Assist 2006.1

ATG Outreach 2006.1

Platform

N/A

ATG 7.1p1

N/A

ATG 7.1p1

App Servers

ATG DAS

ATG DAS 6.3.0p3

N/A

ATG DAS 6.3.0p3

IBM WAS

IBM WAS 6.0.1

N/A

IBM WAS 6.0.1

BEA WLS

BEA WLS 8.1 SP3

N/A

BEA WLS 8.1 SP3

JBOSS

JBoss 4.0.1 SP1

N/A

JBoss 4.0.1 SP1

Operating Systems

Solaris

Solaris 8/9

Solaris 9

Solaris 8/9

Solaris 8

Solaris 8/9

Note: Linux and Windows are the ONLY Op Systems supported with JBOSS

Win 2k

Win2k SP4 Svr/Adv Svr

Win 2003

Win2003 (Std and Ent)

RH Linux

RH Linux AS, ES v3.0 update 4

AIX⁴

AIX 5.3

HP-UX

HP-UX 11i

WinXP

WinXP (dev only)

Databases¹⁶

Oracle¹⁵

Oracle 8i, 9i, 10g

Oracle 9i

Oracle 9i, 10g

Oracle 8i, 9i, 10g

Note: Oracle is the ONLY Database supported with JBOSS

MS SQL¹¹

MS SQL Server 2000 SP3a

DB2

DB2 8.2 FP1

Sybase

Sybase 12.5.3

Solid FlowEngine

Solid FlowEngine 3.7 (dev only)

JDK

Sun JDK

Sun JDK 1.4.2_xx

IBM JDK

IBM Dev Kit 1.4.2

BEA Jrockit

BEA Jrockit 1.4.2 (for Linux only)

JDBC driver

Oracle

Oracle OCI and Oracle Thin Drivers 8.1.7 for Oracle 8, Oracle thin JDBC 10.1.0+ only for Oracle 9, Oracle thin or OCI 10.1.0+ for 10g

Oracle thin JDBC 10.1.0+ only for Oracle 9

Oracle thin JDBC 10.1.0+ only for Oracle 9, Oracle thin or OCI 10.1.0+ for 10g

Oracle OCI and Oracle Thin Drivers 8.1.7 for Oracle 8, Oracle thin JDBC 10.1.0+ only for Oracle 9, Oracle thin or OCI 10.1.0+ for 10g

MSSQL

i-Net OPTA XS v6.02 for MS SQL Server (MS SQL)

SQL Server 2000 Driver for JDBC

i-Net OPTA XS v6.02 for MS SQL Server (MS SQL)

IBM (DB2)

DB2 v8.2 CLI Type 2

jConnect (Sybase)

jConnect 5.5 (Sybase)

Solid

Solid 3.7: JDBC 2.0 driver (Solid)

HTTP Servers

Apache

Apache 2.0 (for Solaris, Linux, Hpux)

Apache 2.0 (for Solaris, Linux)

Apache HTTP Server 1.3

Apache 2.0 (for Solaris, Linux)

These are for DAS - for other app servers, we support what they support

Sun Java System (fka iPlanet)

Sun Java System Web Server 6.1 SP1

IIS

Microsoft Internet Information Server 6.0 (win2003), IIS 5.0 (Win 2000)

Hardware

x86, x86-64

Intel or AMD (Win, Linux)

Sparc

Sparc (solaris)

Itanium

Itanium (HP-UX)

PA-RISC

PA-RISC (HP-UX)

Browsers

NA⁸

Internet Explorer 6.x (Win)

Internet Explorer 5.5 (Win)

Internet Explorer 6.x (Win)

N/A

Internet Explorer 6.x (Win)

Netscape

NA⁸

Netscape 7.x (Win)

N/A

Mozilla

NA⁸

Mozilla 1.4 (Solaris, Linux)

Mozilla 1.0.x (Win)

Mozilla 1.4 (Solaris, Linux)

N/A

Mozilla 1.4 (Solaris, Linux)

Firefox

NA⁸

Firefox 1.0.x (Win, Mac)

N/A

Firefox 1.0.x (Win)

Safari

NA⁸

N/A

Notes:

¹This document reflects the best information available as of the date published. The information is subject to corrections.

²CA 7.1p1 can deploy to a site running on 7.1p1 or 6.4p3

³ATG Search is the only product on ATG 7.1p1in which we support JBoss with MSSQL. Otherwise, only Oracle is supported with JBoss.

⁴WebSphere is the only appserver supported on AIX

⁵Response Management includes the Response Management Nucleus Components, Response Management Agent (Workspace), and the Response Management Web Reporting Client

⁶Response Management Services includes Receiver, Classifier, Distributor, Composer, Dispatcher, Alerts, Message Monitor, Database Service, Host Monitor, Archive/Restore, & Scheduler

⁷Response Management Administration is a Java client running only on Windows with Sun Java 1.4.2_xx

⁸The ATG platform is a framework and can support any browser that applications built on top of it are designed to support

⁹ATG Search includes both Java and C++ components. The JBoss application server is bundled with Search for the Java components.

¹⁰ATG Knowledge and Self Service require ATG Search which is typically run on separate hardware. See the supported environment information for the matching Search version on this page

¹¹ATG supports only Latin1 (ISO 8859-1) (Western European) languages with MSSQL at this time. The following additional languages are supported for use with MSSQL one at a time only: Vietnamese, Baltic, Arabic, Hebrew, Turkish, Greek, Cyrillic, Central European, Chinese (Traditional and simplified), Korean, Japanese, Thai

¹⁵ATG supports both the standard and enterprise editions of Oracle

¹⁶Customers may run databases on any operating system supported by the database vendor, except for mainframe operating systems (including zOS) which are not supported