Support for 3rd party environments¹

ATG 2006.3⁴

Platform

Applications

ATG 2006.3 platform
(includes BCC, CA and Commerce)²

ATG Portal

ATG Search 2006.3⁵

Ticketing Features

ATG Merchandising 2006.3

ATG Campaign Optimizer 2006.3

ATG Knowledge 2006.3⁷

ATG Self Service 2006.3⁷

ATG Response Management 2006.3

ATG Commerce Assist 2006.3

ATG Outreach 2006.3

ATG Forum 2006.3

ATG Site Analytics 2006.3

ATG Advisor 2006.3

ATG Customer Intelligence 2006.3

Platform

N/A

ATG 2006.3

N/A

2006.3

App Servers

ATG DAS

ATG DAS 6.3.0p3

N/A¹⁴

IBM WAS

IBM WAS 6.0.2.21²²

IBM WAS 6.0.2.13²²

IBM WAS 6.0.2.7¹⁰

IBM WAS 6.0.2.13²²

N/A¹⁴

BEA WLS

BEA WLS 8.1.6²³

BEA WLS 8.1 SP5¹⁰

BEA WLS 8.1.6²³

N/A¹⁴

JBOSS

JBoss 4.0.3sp1

N/A¹⁴

Operating Systems

Solaris

Solaris 8/9/10

Solaris 9¹⁸

Solaris 8/9/10

Solaris 8/9

Solaris 8/9/10

Win 2k

Win2k SP4 Svr/Adv Svr

Win 2003

Win2003 (Std and Ent)

RH Linux

RH Linux AS, ES v4.0 Update 2

AIX³

AIX 5.3

HP-UX

HP-UX 11i

WinXP

WinXP (Dev only)

Databases¹⁶

Oracle¹⁵

Oracle 9i, 10g, 10g RAC

Oracle 9i

Oracle 9i, 10g, 10g RAC

MS SQL¹¹

MS SQL Server 2000 SP4

DB2

DB2 8.2.3²⁵

DB2 V8 FP10 (DB2 8.2.1)

Solid FlowEngine

Solid FlowEngine 3.7 (dev only)

MySQL

MySQL 5.0.20 (dev only, JBoss only)

JDBC driver

Oracle

Oracle thin JDBC 10.1.0+ only for Oracle 9, Oracle thin or OCI 10.1.0+ for 10g

Oracle thin JDBC 10.1.0+ only for Oracle 9, Oracle thin or OCI 10.1.0+ for 10g⁸

MSSQL

i-Net OPTA XS v6.02 for MS SQL Server (MS SQL)

SQL Server 2000 Driver for JDBC

i-Net OPTA XS v6.02 for MS SQL Server (MS SQL)

i-Net OPTA XS v6.02 for MS SQL Server (MS SQL)⁸

IBM (DB2)

DB2 v8.2 CLI Type 2

Solid

Solid 3.7: JDBC 2.0 driver (Solid)

MySQL

MySQL JDBC 3.1.12 driver

HTTP Servers

Apache

Apache 2.0 (for Solaris, Linux, Hpux)

N/A

These are for DAS - for other app servers, we support what they support

Sun Java System (fka iPlanet)

Sun Java System Web Server 6.1 SP1

N/A

IIS

Microsoft Internet Information Server 6.0 (win2003), IIS 5.0 (Win 2000)

N/A

Hardware¹⁹

x86, x86-64

Intel or AMD (Win, Linux)

Sparc

Sparc (solaris)

Itanium

Itanium (HP-UX)

PA-RISC

PA-RISC (HP-UX)

Browsers

NA^6,21

Internet Explorer 6.x, 7.x²⁰ (Win)

Internet Explorer 6.x, 7.x¹⁷ (Win)

Internet Explorer 6.x, 7.x²⁰ (Win)

Internet Explorer 6.x, 7.x^20,21 (Win)

Internet Explorer 6.x, 7.x²⁰ (Win)

Internet Explorer 6.x (Win)

Firefox

NA^6,21

Firefox 1.0.x (Win, Mac)

Firefox 1.0.x (Win)

Firefox 1.0.x (Win, Linux)

Firefox 1.0.x (Win)

Firefox 1.5.x, 2.0.x (Win, Linux)¹⁷

Firefox 1.0.x (Win)

JDK table for all apps⁹

Windows

HP-UX

Solaris

AIX

RedHat Linux

ATG DAS

Sun Java 2 SDK 1.4.2_16²⁴

HP-UX SDK 1.4.2_08+

Sun Java 2 SDK 1.4.2_16²⁴

IBM SDK 1.4.2 SR3

Sun Java 2 SDK 1.4.2_16²⁴

JBoss

Sun Java 2 SDK5.0 update 6

HP JDK 1.5.0.01 for J2SE

Sun Java 2 SDK5.0 update 6

IBM WAS

IBM 32-bit SDK, Java 2 Technology Edition, v1.4.2 SR2

HP SDK for J2SE HP-UX 11i platform, adapted by IBM for IBM Software, Version 1.4.2 SR2

IBM 32-bit SDK for Solaris, Java 2 Technology Edition, Version 1.4.2 SR2

IBM 32-bit SDK, Java 2 Technology Edition, v1.4.2 SR2

BEA WLS

Sun Java 2 SDK 1.4.2_16²⁴

HP-UX SDK 1.4.2_08

Sun Java 2 SDK 1.4.2_16²⁴

IBM SDK 1.4.2 SR3

BEA JRockit 1.4.2_08 SDK

Notes:

¹This document reflects the best information available as of the date published. The information is subject to corrections.

²CA 2006.3 can deploy to a site running on 2006.3, 7.1p2 or 6.4p3.

³WebSphere is the only appserver supported on AIX.

⁴ATG's platform version numbering scheme has changed from 'major version.minor version' to 'year.release' to match the application numbering scheme. The 2006.3 platform would have been called 7.3 in the previous numbering scheme.

⁵ATG Search includes both Java and C++ components. The JBoss application server is bundled with Search for the Java components.

⁶The ATG platform is a framework and can support any browser that applications built on top of it are designed to support. BCC browser support is limited to IE 6.0+ on Windows.

⁷ATG Knowledge and Self Service require ATG Search which is typically run on separate hardware. See the supported environment information for the matching Search version on this page.

⁸ATG reporting uses JDBC only to connect to the content store. It conects via the native driver (ODBC, OLE DB, etc.) to reporting databases.

⁹ATG recommends customers use the JDK supplied with or recommended by their chosen appserver.

¹⁰Support for WAS 6.0.2.7 and WLS 8.1sp5 requires Response Management 2006.3.2p2.

¹¹ATG supports only Latin1 (ISO 8859-1) (Western European) languages with MSSQL at this time. The following additional languages are supported for use with MSSQL one at a time only: Vietnamese, Baltic, Arabic, Hebrew, Turkish, Greek, Cyrillic, Central European, Chinese (Traditional and simplified), Korean, Japanese, Thai.

¹⁴ATG Customer Intelligence runs on a separate server and comes bundles with the Tomcat appserver.

¹⁵ATG supports both the standard and enterprise editions of Oracle.

¹⁶Customers may run databases on any operating system supported by the database vendor, except for mainframe operating systems (including zOS) which are not supported.

¹⁷IE7.x and Firefox 1.5.x, 2.0.x support require Knowledge and Self Service 2006.3.2p2 or greater. Prior patch versions support IE6.x and Firefox 1.0.x only.

¹⁸The C++ engine/server portions of Search require Solaris 9 or 10. The C++/Java admin parts of Search require Solaris 8 or 9. If running all parts of Search on the same hardware, Solaris 9 is required.

¹⁹ATG applications are qualified and fully supported on 32-bit JVMs using 32 or 64-bit hardware. ATG applications are qualified on Windows and RHLinux 32-bit operating systems and on the Solaris 64-bit operating system.

²⁰IE7.x support is provided in 2006.3.2p3 or greater for all applications except ACI. Only Knowledge and Self Service have IE7 support in 2006.3p2. Prior patch versions support IE6.x and Firefox 1.0.x only.

²¹EditLive 3.5, a component of Outreach 2006.3 and Content Administration (CA) 2006.3, requires browsers with JDK1.4/JRE4 support.

²²IBM WAS 6.0.2.21 support is provided in ATG 2006.3 p5 or greater for all applications.

²³BEA WLS 8.1.6 support is provided in ATG 2006.3 p4 or greater for all applications.

²⁴Sun Java 2 SDK 1.4.2_16 support is provided in ATG 2006.3 p6 or greater.

²⁵DB2 8.2.3 support is provided in ATG 2006.3 p5 and higher for all applications.