On Demand Services from ATG

Overview

ATG offers a range of hosted, on demand services to help you grow your online business without deploying and managing an IT infrastructure or software.

• ATG's e-commerce managed services give online sellers all the capability of the e-commerce software suite analysts cited as a leader, while ATG provides all infrastructure, development, and 24x7 operational resources.
• ATG's eStara brand offers the world's most widely deployed click to call service, used by over 400 enterprises including Allstate, Sears, Dell, Microsoft and Macy's. eStara delivers dramatic and proven increases in conversion rates to any e-business site, whether built on the ATG platform or not. For more information on eStara Click to Call and Click to Chat, visit www.eStara.com.

Why ATG for e-Commerce Hosting

A world-class, personalized shopping experience
Deliver your own unique brand and online customer experience. Present customers with relevant offers, promotions, and content, at just the right time, resulting in higher sales revenue.

Real-time control over Web marketing and merchandising
Give your merchandisers and marketers the business-friendly tools they need to directly manage the online catalog, search results, cross-sells, and coupons for any number of market segments. Integrated multivariate testing provides the feedback to help merchandisers make the right Web site decisions and adjustments.

Fully integrated applications for customer service representatives
Give your agents full access to and control over orders, and supply them with all the knowledge they need to resolve service issues. Use multiple interaction channels, including click to call and live chat, to increase conversion rates and turn customer service into a selling opportunity.

A real-time view of the online business
Integrate data from both the Web site and other external data sources. Quickly understand what's happening in your Web store and take the right action.

A robust e-commerce hosting platform
Depend on a platform that is proven on some of the busiest e-commerce sites in the world. ATG installations have supported over 10 million visits and over 100,000 completed orders per day, and over 300,000 concurrent users. ATG reduces risk, cost, and project duration with no sacrifice to flexibility or future expansion.

Customized integration with your back-end systems
Any e-commerce deployment requires integration with payment processing, order management, fulfillment, and/or financial systems. ATG helps you every step of the way.

Allows you to focus on your business, not your e-commerce hosting systems
ATG professionals own the entire process of getting your application launched and running, and then maintaining the e-commerce hosting solution month after month at our state-of-the-art hosting facility. You are free to focus on revenue-generating merchandising and marketing activities.