Support Programs Comparison Chart

The ATG Customer Support Services programs share a wealth of ATG product information, resources, and services. Choose the program which best suits your e-business needs.

CSS Features	Premium	Standard	Evaluation
Access to technical support engineers 24 X 7 X 365
Priority status on your technical support cases, product enhancements, and bug-fix requests
Technical Support Account Manager
Discounted Critical Event Support
Access to ATG technical support engineers 9-5
JBoss and IBM WebSphere support options
Unlimited product upgrades
Online access to support resources ATG Knowledge Base ATG Bug Reports Technical Bulletins
Online access to product resources Product Manuals Release Notes
Receive monthly technical bulletins
Participate in ATG newsgroups