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Products > Support Environments > Supported Environments for ATG Adaptive Customer Assistance (ACA) 2004.2

Supported Environments for ATG Adaptive Customer Assistance (ACA) 2004.2


ATG supports the deployment of ATG ACA 2004.2 on the following J2EE application servers:

  • ATG Dynamo Application Server 6.3.0 patch 1
  • IBM WebSphere Application Server 5.1.0.3
  • BEA WebLogic Server 8.1 SP2

Supported Environments when Running ATG Dynamo Application Server
Supported Environments when Running IBM WebSphere Application Server
Supported Environments when Running BEA WebLogic Application Server

ATG recommends that customers deploy on platforms that have passed our internal qualification process. The product levels below have been tested and approved by ATG.

Because other products frequently ship fixes, updates, and new releases, we cannot test every possible configuration. Product versions which are minor point releases above those listed are fully supported by ATG. If you experience a problem with ATG software and a listed product version, or a point release above a listed version, please let ATG Customer Support Services know. We'll do our best to resolve the issue.

Please be aware that all support for products or their point version upgrades that differ from the levels indicated on this page is best-effort only. If an unsupported third-party product is determined to be the cause of any problem, then moving to a supported platform or contacting the third-party product provider will be required. Certain configurations of third party software may not be compatible. ATG recommends that you confirm support for all component versions of your configuration with any vendors that have provided those components.

ATG supports some platforms to help customers evaluate its products and develop applications, but currently does not recommend or support their use in deployed production environments.

Supported Environments when Running ATG Dynamo Application Server

When deploying the ATG platform and applications on the ATG Dynamo Application Server, the following environments are supported:

ATG Dynamo Application Server 6.3.0 patch 1

Production Environments

Operating System [Hardware] Java 2 Platform Database Server1 HTTP Server2
Microsoft Windows Server 2000 SP4 [Intel]

Windows Advanced Server 2000 SP4 [Intel] 		Sun SDK 1.4.2_04 (32-bit only) Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)

MS SQL Server 2000 SP3a

IBM DB2 Enterprise Server 8.1, Fix Pack 5

Microsoft Internet Information Server 5.0

Sun Java System Web Server 6.1 SP1(formerly Sun ONE Enterprise Edition 6.1)
Red Hat Enterprise Linux Server AS 3.0 update 1 [Intel]

Red Hat Enterprise Linux Server ES 3.0 update 1 [Intel] 		Sun SDK 1.4.2_04 (32-bit only) Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)

MS SQL Server 2000 SP3a		 Apache 1.3.29

Sun Java System Web Server 6.1 SP1 (formerly Sun ONE Enterprise Edition 6.1)
Sun Solaris 8 [Sparc]

Sun Solaris 9 [Sparc]		 Sun SDK 1.4.2_04 (32-bit only) Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)

MS SQL Server 2000 SP3a

IBM DB2 Enterprise Server 8.1, Fix Pack 5		 Apache 1.3.29

Sun Java System Web Server 6.1 SP1 (formerly Sun ONE Enterprise Edition 6.1)


Notes
1  ATG supports both the Standard and Enterprise editions of the Oracle databases.

2  Dynamo Connection Modules support request handling communication between HTTP servers and Application Server. Connection Module support is operating system specific and independent of the Dynamo operating system support.

Additional Supported Environments for Evaluation and Development Only

The following environments are supported for Development only, in addition to all environments supported for Production.

Operating Systems Java 2 Platforms Database Server/JDBC Driver

Microsoft Windows 2000 Professional

Microsoft Windows XP

Red Hat Enterprise Linux WS 3.0 update 1

 Sun SDK 1.4.2_04 (32-bit only) Solid FlowEngine 3.7 with Solid JDBC 2.0 driver
All Supported Production Environments OS specific Jikes™ and JRE Solid FlowEngine 3.7 with Solid JDBC 2.0 driver


Database Servers and JDBC Drivers

Database support is independent of the database operating system. The corresponding supported JDBC driver options for each database are listed below.

Database Server1 JDBC Driver
IBM DB2 Universal Database v.8.1 FixPack 5 IBM DB2 UDB v.8.1 Type 2
MS SQL Server 2000 [Intel] SP3a i-Net OPTA 2000 v. 6.00 JDBC driver for MS SQL Server
Oracle 9i (v. 9.2.0.4) Oracle 9i: Oracle OCI and Oracle Thin Drivers 9.2
Oracle 8i Release 3 (v. 8.1.7) Oracle 8i: Oracle OCI and Oracle Thin Drivers 8.1.7
SOLID FlowEngine 3.71 Solid 3.7: JDBC 2.0 Driver


Notes
1 The Solid FlowEngine and JDBC driver are supported for evaluation and development-only purposes.

LDAP Servers (optional)

ACA User Experience can be optionally configured to use an LDAP repository to authenticate users and to authorize access.

LDAP Server Supported Operating Systems
Sun ONE Directory Server 5.21 HP-UX, Solaris, Linux
MS Windows 2000 Active Directory Server Windows 2000


Notes
1 ATG Dynamo LDAP Repository works on all supported LDAP platforms as a way to provide access to an LDAP server using a Dynamo Repository Interface. ATG Dynamo LDAP UserDirectory is only supported on Sun ONE Directory Server 5.2.

Supported Environments when Running IBM WebSphere Application Server

When deploying the ATG platform and applications on the WebSphere Application Server, the following environments are supported:

IBM WebSphere Application Server
WebSphere Application Server 5.1.0.3
WebSphere Application Server 5.1.0.3 Network Deployment
WebSphere Application Server 5.1.0.3 Enterprise


Production Environments

Operating Systems Java 2 Platform Database Server
Microsoft Windows 2000 [Intel] Server SP4

Microsoft Windows 2000 [Intel] Advanced Server SP4		 IBM Developer Kit 1.4.1 SR1B IBM DB2 Enterprise Server v.8.1 FixPack 5

MS SQL Server 2000 SP3a

Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)

Red Hat Enterprise Linux AS 3.0 update 1 [Intel]

Red Hat Enterprise Linux ES 3.0 update 1 [Intel]

 IBM Developer Kit 1.4.1 SR1B IBM DB2 Enterprise Server v.8.1 FixPack 5

MS SQL Server 2000 SP3a

Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)
Sun Solaris 8 [Sparc]

Sun Solaris 9 [Sparc] 		Sun SDK 1.4.1_05
(32-bit)
IBM DB2 Enterprise Server v.8.1 FixPack 5

MS SQL Server 2000 SP3a

Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)



Additional Environments for Evaluation and Development Only

The following environments are supported for Development only, in addition to all environments supported for Production.

Operating Systems Java 2 Platforms Database Server/JDBC Driver
Microsoft Windows 2000 Professional

Microsoft Windows XP

IBM Developer Kit 1.4.1 SR1B Solid FlowEngine 3.7 with Solid JDBC 2.0 driver
All Supported Production Environments OS specific Jikes™ and JRE Solid FlowEngine 3.7 with Solid JDBC 2.0 driver



Database Servers and JDBC Drivers

ATG supports the listed JDBC drivers in accordance with the application server vendor's supported configurations

Database Server JDBC Driver
IBM DB2 Enterprise Server v.8.1 FixPack 5 IBM DB2 UDB v.8.1 Type 2
MS SQL Server 2000 SP3a IBM WebSphere embedded Connect JDBC 3.1
Oracle 9i (v. 9.2.0.4) Oracle 9i: Oracle OCI and Oracle Thin Drivers 9.2
Oracle 8i Release 3 (v. 8.1.7) Oracle 8i: Oracle OCI and Oracle Thin Drivers 8.1.7
SOLID FlowEngine 3.71 Solid 3.7: JDBC 2.0 Driver


Notes
1 The Solid FlowEngine and JDBC driver are supported for evaluation and development-only purposes.

HTTP Servers
ATG supports the HTTP servers that are supported by IBM WebSphere Application Server 5.1. Please check with IBM for supported HTTP servers.

Supported Environments when Running BEA Weblogic Application Server

When deploying the ATG platform and applications on the WebLogic Application Server, the following environments are supported:

BEA WebLogic Application Server
WebLogic Application Server 8.1 SP2


Production Environments

BEA WebLogic 8.1 SP2
Operating Systems Java 2 Platform Database Server
Microsoft Windows 2000 [Intel] Server SP4

Microsoft Windows 2000 [Intel] Advanced Server SP4		 Sun SDK 1.4.1_05 (32-bit only) IBM DB2 Enterprise Server v.8.1 FixPack 5

MS SQL Server 2000 SP3a

Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)
Red Hat Enterprise Linux AS 3.0 update 1 [Intel]

Red Hat Enterprise Linux ES 3.0 update 1 [Intel]		 Sun JDK 1.4.1_05
 MS SQL Server 2000 SP3a

Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)
Sun Solaris 8 [Sparc]

Sun Solaris 9 [Sparc]		 Sun SDK 1.4.1_05
(32-bit only)
 IBM DB2 Universal Database v.8.1 FixPack 5

MS SQL Server 2000 SP3a

Oracle 9i (v. 9.2.0.4)

Oracle 8i Release 3 (v. 8.1.7)


Additional Environments for Evaluation and Development Only

The following environments are supported for Development only, in addition to all environments supported for Production.

Operating Systems Java 2 Platforms Database Server/JDBC Driver
All Supported production environments Solid FlowEngine 3.7 with Solid JDBC 2.0 driver
Microsoft Windows XP Sun JDK or BEA JRockit Solid FlowEngine 3.7 with Solid JDBC 2.0 driver


Database Servers and JDBC Drivers

ATG supports the listed JDBC drivers in accordance with the application server vendor's supported configurations

Database Server JDBC Driver
IBM DB2 Enterprise Server v.8.1 FixPack 5 DB2 UDB v.8.1 Type 2
MS SQL Server 2000 SP3a i-Net OPTA 2000 v. 6.0JDBC driver for MS SQL Server
Oracle 9i (v. 9.2.0.4) Oracle 9i: Oracle OCI and Oracle Thin Drivers 9.2
Oracle 8i Release 3 (v. 8.1.7) Oracle 8i: Oracle OCI and Oracle Thin Drivers 8.1.7
SOLID FlowEngine 3.71 Solid 3.7: JDBC 2.0 Driver


Notes
1 The Solid FlowEngine and JDBC driver are supported for evaluation and development-only purposes.

HTTP Servers
ATG supports the HTTP servers that are supported by BEA WebLogic Application Server. Please check with BEA for supported HTTP servers.

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