ATG Commerce Assist
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Product Overview
ATG Commerce Assist is a Web-based customer care system for order and incident management, which enables you to assist customers making orders online and over the telephone and resolve problems.
Business Benefits
By giving your agents access to current, comprehensive customer information, ATG Commerce Assist helps you manage customer interactions more effectively, driving higher revenue and customer satisfaction.
Key Product Features
- Manage customer orders and incidents within one unified environment, including creating and modifying orders, accepting returns, exchanges, replacements, and refunds.
- Access single, unified view of customer, so agents can treat each customer according to their profile and history, for example, so you'll be able to give your best customers extra attention. Also, provides the ability to update customer profiles in real time.
- Answer inquiries and manage orders through one system, so, for example, an agent could answer any detailed product questions, as well as provide further documentation and information to encourage a purchase.
- Obtain OnDemand as a hosted solution.
