ATG Optimization Services
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Committed to Your Success

The ATG Optimization Services team is dedicated to ensuring you realize the full return from your investment in ATG Optimization solutions. Our services team partners with committed operations personnel who are experts in delivering Software as a Service (SaaS) solutions to deliver the peace of mind you expect. Each product is supported by a unique combination of online content, customer support agents, professional service personnel, implementation engagement managers, and technical account specialists — each focused on your success.

Services for ATG Live Help

Our team can help you optimize your site by integrating the ATG Click to Call, Click to Chat, and Email Response solutions with third-party systems including CRM and workforce solutions. Additionally, our team can provide custom reports and important survey information that can inform key business decisions.

ATG's Live Help Optimization solutions are simple to implement and designed so that deployments can be easily refined to maximize business impact. An ATG implementation specialist will guide your team through each step of the implementation process with care and focus on key milestones. Whether you choose a static deployment or one using proactive rules, all required graphics development, internal implementation steps, and agent training are accounted for in the process. In most cases, implementation projects require less than a single full-time equivalent customer employee to participate in the implementation process.

Services for ATG Lead Performance

Once you get started with ATG Lead Performance solutions, you can feel confident that a robust infrastructure with complete telecom geographic redundancy and failover capabilities protects the communications critical to your business. Our experienced telecom personnel have access to more lines and phone numbers than most other services. And, as one final measure of security for your lead-generation businesses, ATG has earned the right to be a Responsible Organization (RespOrg), which means you can be assured that your toll-free numbers will be properly managed and maintained.

Services for ATG Recommendations

While ATG Recommendations is designed to present the right product to the right customer at the right time, our merchandising-savvy customer support personnel and account managers can help you leverage this vital service to increase average order values and conversion rates. We monitor all of our customers' sites daily, assessing trends in site metrics, and watching for any system alerts and for activities outside of the expected range for each customer. As part of daily operations, our client services personnel review site performance to identify positive trends, anomalies, and strengths, and suggests ways to adjust ATG Recommendations to drive additional revenue.

The ATG Recommendations Services team provides:

Implementation services
  • ATG's team of customer account managers and business services engineers guide you through the implementation process step-by-step, providing best practices and suggestions for the most effective implementation for your online store
  • The Recommendations Retailer Dashboard offers up-to-the minute information on your site. Once you designate your dashboard users, ATG provides access credentials and training on monitoring results via the Retailer Dashboard
  • View the ATG Recommendations Quick Start Guide for more detail
Effectiveness and trend analysis
  • Interactive reports monitor the number of recommendations served, click through rate, average order value, and conversion rate lift
  • ATG notes emerging trends in product sales, site volume, and catalog variances, and proactively suggests campaigns and strategies specific to shopper behavior
Sustaining services
  • An automated process loads new catalogs on an agreed upon schedule
  • Campaign Management — ATG Recommendations offers the option to use campaigns to tailor which products are served as recommendations on your site, with a number of stock campaigns available at no charge
  • ATG Recommendation Impact Reports — ATG Recommendations Services provides a 30-day and a 60-recommendations impact analysis to help you identify additional opportunities
  • Service Requests — All ATG Recommendations' customers have full access to the ATG Customer Care portal. A service request entered through the Customer Care portal is answered according to services levels outlined in the Master Services Agreement. ATG Recommendations Support is available by email on a 24x7 basis. Telephone support is available 9 a.m. to 8 p.m. ET