ATG Click to Call

Real-time Voice Assistance for Higher Engagement, Sales, and Productivity

ATG Click to Call is an interactive live voice service that lets site visitors communicate with agents for assistance with research, making a purchase, or obtaining service. Unlike traditional telephony solutions, ATG Click to Call has the intelligence and flexibility to connect online visitors with the right person at the right time. It also allows executives to see what invitations or business rules are providing the best return on investment.

Increase Revenues and Retention while Reducing Costs

As the industry’s most deployed, most tested, and most scalable click to call solution, ATG Click to Call measurably lifts revenue, maximizes customer retention, and reduces the cost of doing business.

Engage customers
  • Engage your visitors with proactive invitations and let them bypass lengthy online forms or complex voice-response menus
  • Connect callers to the most appropriate sales or service agent based on a variety of parameters such as the caller's geographic location, online behavior, or the time of day
Maximize sales performance
  • Control precisely when and where click to call invitations appear to reduce abandonment, generate leads, lift revenue, and drive repeat business
  • Quantify in real time the revenue your website is driving to your offline channels with offline conversion tracking and customizable usage dashboards
Reduce the cost of doing business
  • Maximize agent productivity by offering a click to call option to the right visitor at the right time, thereby ensuring you drive only the calls you really want
  • Reduce average handle times by displaying the data contained in the visitor’s web session and integrating it with other data sources such as Customer Relationship Management, knowledge management, order management, and web analytics tools

"Hello, Ms. Austin. I see that you are looking at the Sony 42 inch HDTV. How can I be of assistance?"

ATG Click to Call shows a customer service agent contextual information from the visitor's web session, and matches it with other available customer information to personalize interactions and reduce handling times.

ATG Click to Call

Click to Call Key Features

Customer portal and real-time reporting suite
  • Make self-service changes and updates to your deployment
  • View management dashboards and visualize real-time impact on your KPIs
  • Access usage statistics and agent performance reports, and zoom in on individual interactions
Third-party system integration
  • Deliver personalized service and reduce handle times by integrating live help with existing data sources, for example, Customer Relationship Management, knowledge management, order management or web analytics tools
Click to call in any online channel
  • Easy-to-use HTML links and extensible APIs enable you to engage customers across channels including websites, mobile sites, mobile applications, emails, marketing campaigns, and social media sites
Page push and co-browse
  • Empower agents to push URLs and co-browse the website with customers, to improve sales and first contact resolution
Live Context technology
  • Display contextual information from the visitor’s web session and match it with other available customer information to personalize interactions and reduce handle times
Proven, global PSTN and VoIP network
  • Combines the ease of integration of a Public Switched Telephony Network with the efficiency of Voice over IP
No costly computer telephony integration or agent training
  • Plugs right into your existing telephony infrastructure and business processes to prevent the need for additional agent training
Automatic IVR routing
  • Enables prospects and customers to skip through complex voice response menus
Dynamic call routing
  • Routes calls transparently to a specific contact center or agent based on a variety of parameters such as the caller's geographic location or the time of day
Unique pricing plan
  • Choose a flexible usage plan and tailored service plan that adapts to business needs and seasonal fluctuations