ATG Optimization
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ATG Optimization

ATG Optimization is an integrated set of on-demand commerce optimization solutions designed to help online businesses confidently grow revenue, improve the customer experience, and unlock profits and insight. With just a few lines of code, you can add ATG Optimization solutions to your existing website and other online channels to instantly and measurably improve key performance indicators like abandonment rates, conversion rates, customer satisfaction levels, and service handle times.

On-demand commerce optimization solutions.

Live Help

Deliver live voice, chat
and email assistance to optimize online
customer service.

Learn more about ATG Live Help >
Lead Performance

Convert, track and measure voice leads to optimize marketing and advertising ROI.

Learn more about ATG Lead Performance >
Recommendations

Automate and personalize merchandising to
optimize conversions
and order values.

Learn more about ATG Recommendations >

Seamlessly integrates with your current e-commerce infrastructure,
or with the ATG Commerce platform.

Focused on Commerce Success

Unlike other optimization providers, ATG brings its long-standing expertise in e-commerce, personalization, and customer targeting. ATG Optimization solutions provide the flexibility and intelligence to target the right web visitors at the right time with the right offer. Using a combination of automation, business rules, and human interaction, ATG drives more profitable online interactions, maximizes satisfaction and loyalty, and reduces the cost of doing business online and across channels.

Realize fast time to value
  • Realize measurable results quickly and easily via lightweight, Software-as-as-Service optimization solutions that can be added to any website
  • Realize immediate improvements in engagement, abandonment, lead and sale conversion, average order size, customer value and retention, and customer service costs
Respond proactively and intelligently
  • Present the right optimization service at the right time — offering a personalized recommendation or an invitation to use live help — by interpreting the behavior of each and every site visitor to deliver the optimal content, offers or customer service
  • Maximize revenue and loyalty by creating cross-channel experiences that react appropriately to each visitor’s signals
Optimize across channels
  • Optimize customers’ cross-channel experiences from the web to the contact center, email messages, mobile devices, social networks, and in-store kiosks
  • Improve business efficiency and insight by learning from customer behavior and conversations as they move between channels
Generate immediate, measurable ROI
  • Work with our dedicated team of optimization service experts skilled to establish business goals up front, do the necessary preparation and training to maximize ROI, and prove ongoing results via direct measurement and analysis
  • Join other customers who regularly realize between 300 and 400 percent return on their investment from ATG Optimization, and payback in as little as one month

The ATG Optimization Solutions

ATG Live Help
ATG Lead Performance
ATG Recommendations
  • Optimize cross-channel merchandising by predicting shoppers’ intent in each visit and automatically recommending the most relevant, profitable products from your online catalog