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ATG Complementary Solution Vendors


     
Allurent
www.allurent.com

Leading retailers like Anthropologie, Borders(R), Kohl's(tm) and Urban Outfitters partner with Allurent to create the most compelling online shopping experiences imaginable. Its innovative e-commerce products deliver rich interactions throughout the shopping lifecycle, from browsing to choosing to buying. The result is a superior shopping experience leading to more satisfied customers and greater sales. Allurent's deep experience developing world-class e-commerce software helps the company deliver intuitive and engaging products that are easily configured to match a retailer's brand and integrate with their existing e-commerce infrastructure. Allurent is headquartered in Cambridge, Mass.

Read about how Allurent's technology blended with the ATG Commerce Suite to help Urban Outfitters increase its conversion rate 19%.

For additional information please visit www.allurent.com.

Bazaarvoice
www.bazaarvoice.com

Based in Austin, Texas, Based in Austin, Texas, Bazaarvoice offers outsourced technology, community management services, analytics, and syndication to encourage and harness word of mouth marketing, and bring it closer to a company's brand and customer experience. The company's flagship hosted and fully managed customer ratings and review service allows businesses to enable, encourage, and analyze customer ratings and reviews on their web site. With Bazaarvoice, companies can empower their customers to share honest opinions and influence each other to make more informed and rewarding purchase decisions. Clients like CompUSA, Overstock.com, and PETCO benefit from a credible and reliable customer-to-customer community, without having to delve into complex IT work or the laborious process of community management. Bazaarvoice is a winner of the "Red Herring 100 North America" award by Red Herring magazine. offers outsourced technology, community management services, analytics, and syndication to encourage and harness word of mouth marketing, and bring it closer to a company's brand and customer experience. The company's flagship hosted and fully managed customer ratings and review service allows businesses to enable, encourage, and analyze customer ratings and reviews on their web site. With Bazaarvoice, companies can empower their customers to share honest opinions and influence each other to make more informed and rewarding purchase decisions. Clients like CompUSA, Overstock.com, and PETCO benefit from a credible and reliable customer-to-customer community, without having to delve into complex IT work or the laborious process of community management. Bazaarvoice is a winner of the "Red Herring 100 North America" award by Red Herring magazine.

Additional information about how best to extend the value of user generated content within your e-commerce operations can be found here.

BigMachines
www.bigmachines.com

BigMachines, Inc. provides on-demand configurator, quoting, and proposal software that helps leading companies empower their sales teams and channels. BigMachines Lean Front-End® (LFE) solution digitizes tribal knowledge and streamlines configuration, pricing, quoting, proposal generation, and order management. BigMachines rapidly growing customer base includes global leaders such as Kodak GCG, Siemens, Ingersoll Rand, NTT Communications, as well as innovative growth companies such as ShoreTel and Aruba Networks. Visit www.bigmachines.com.

ChannelAdvisor
www.channeladvisor.com

ChannelAdvisor provides technology and services that enable leading online retailers to maximize their profits across multiple e-commerce marketplaces such as eBay, Amazon.com, and Overstock.com; comparison shopping engines such as Shopping.com, Shopzilla, Nextag and Google Product Search; and search engines such as Google, Yahoo! and MSN. In 2007, ChannelAdvisor managed over $2.1 billion in gross merchandise value (GMV) on behalf of its customers. ChannelAdvisor solutions combine best practices, on-demand software and integrated technology to help retailers sell more products, faster. By automating labor-intensive, manual functions, they can spend less time optimizing campaigns and more time growing their businesses.

For more information, please visit www.channeladvisor.com.

Coremetrics
www.coremetrics.com

Coremetrics is the leading provider of online marketing optimization solutions. Its solutions generate high return on online marketing investment and continue to pay daily dividends in improved marketing performance. Over 1,000 online business sites, transacting over $15 billion this year, are now using Coremetrics' Software as a Service (SaaS) solution to optimize online marketing efforts. Coremetrics' solutions encompass advanced online analytics and precision marketing applications, including search engine bid management, email marketing and cross sell applications to acquire customers more cost effectively, increase conversion rates, and increase lifetime customer value. Clients have recognized over $300M in documented ROI and 87% of clients recognize ROI in 12 weeks or less. The company is privately held with funding from Accel Partners, FTVentures, and Highland Capital Partners and is headquartered in San Mateo, California. To learn more about Coremetrics, visit www.coremetrics.com or call 877-721-CORE.

Cybersource
www.cybersource.com

CyberSource provides electronic payment, risk and security management solutions to organizations that process orders for goods and services over the Internet. CyberSource partners with and connects to a network of payment processors and other payment service providers to offer merchants a single source solution that simplifies ePayment Management. CyberSource allows merchants to accept a range of online payment options, from credit cards and electronic checks, to global payment options and emerging payment types, while providing risk management solutions to address complexities, such as credit card fraud, online tax requirements and export controls. Professional services help to design, integrate and optimize commerce transaction processing systems for merchants.

The CyberSource payment, fraud and tax interfaces are built-in to ATG Commerce Solution, allowing you to quickly gain access to worldwide processing capabilities through a single connection.

Approximately 228,000 businesses use CyberSource solutions, including half the companies comprising the Dow Jones Industrial Average. Visit www.cybersource.com for more information. .

Dot.com Distribution
www.dotcomdist.com

Dotcom Distribution is a state-of-the-art fulfillment center engineered to meet the unique demands of e-commerce and multi-channel distribution. Dotcom supports some of the country?s leading fashion, apparel and beauty brands along with electronic and gift web merchants by offering integrated operational solutions featuring real-time order management and same day shipping. Reduce shipping costs, in-transit times and customer service costs by taking advantage of the premier northeast distribution center delivering your packages to nearly 75% of the U.S. population in just 1-3 days by standard ground service. Core services include:

  • Order Management & Same Day Shipping
  • Customer Service
  • Multi-Channel B2B Shipping & EDI Compliance
  • Real-time Web Reporting
  • Real-time Order Management
  • Secured Warehousing
  • Payment Processing
  • Real-time Shipment Tracking
  • Reverse Logistics
Google Checkout
www.google.com

Google Checkout provides shoppers with a single, secure login for purchases across the Web, an attractive option for consumers who do not wish to provide credit card data for each site purchase when visiting multiple Web stores. By pairing Google Checkout with the advanced personalization features built into ATG Commerce, online sellers drive repeat sales and customer loyalty, helping visitors find the products they seek much easier and faster and providing them with a safe and effortless payment process.

guidester
www.guidester.com

With the majority of purchases starting online, retailers are looking for innovative ways to generate additional revenue directly from their commerce sites. Moving tried and true merchandising practices, like end-caps and eye level shelf space, from the store to the Web is an increasing trend for driving revenue, featuring key brands and engaging prospects and customers in new ways.

Combine merchandising best practices, paid search tactics, and a growing network of shopping sites and you have Guidester. Brand managers turn to the Guidester Network to bid for premium placement of their products across a network of eCommerce sites; while retailers turn to Guidester to better merchandise, monetize and maximize online product and search results. Retailers are leveraging Guidester to create and manage virtual shelf space online with the goal of engaging prospects at the point of purchase, and increasing revenues. The solution is fully integrated directly into leading search and eCommerce dashboards, including ATG, to provide retailers with full control.

For more information, please visit us online at www.guidester.com or call 212.227.8990

icrossing
www.icrossing.com

iCrossing is a global digital marketing company that combines talent and technology to help world-class brands find and connect with their customers. The company blends best-in-class digital marketing services - including paid and natural search marketing, Web development, social media, research and analytics - to create integrated digital marketing programs that engage consumers and drive ROI. iCrossing's client base includes such recognized brands as Epson America, Toyota, Travelocity and 40 Fortune 500 companies, including The Coca-Cola Company and Office Depot. Headquartered in Scottsdale, Arizona, the company has 620 employees in 15 offices in the U.S. and Europe.

IntelliResponse
www.intelliresponse.com

Are your Agents spending too much time finding answers to visitor queries? Are you losing website visitors before you can proactively engage them with ATG's eCommerce and Agent Assist solutions?

Unlike search based solutions that deliver lists of documents to visitor and Agent queries, IntelliResponse delivers a single, accurate and approved answer to visitor questions regardless of the channel. IntelliResponse can be deployed directly on your website to allow visitors to self-service, or as the integrated "answer agent" solution that auto-suggests the one right answer to eStara based Agents. IntelliResponse delivers a unique website experience that immediately engages visitors, and improves Agent productivity, efficiency and quality once they have escalated to an Agent using eStara.

For more information on IntelliResponse, visit our website at http://www.intelliresponse.com/com/industry_solutions/ or contact Paul Smith at psmith@intelliresponse.com.

JBoss, Inc.
www.jboss.com

JBoss, a division of Red Hat, pioneered the disruptive Professional Open Source model, which combines the best of the open source and proprietary software worlds to make open source a safe choice for the enterprise and give CIOs peace of mind. This includes the royalty-free software, transparent development and active community inherent in open source and the accountability and professional support services expected of a traditional software vendor.

LiquidPixels
www.liquidpixels.com

LiquidPixels is the leading supplier of advanced Dynamic Imaging solutions. Its LiquiFire solutions streamline image workflows to dramatically reduce production costs while enhancing the online user experience and increasing the likelihood of purchase. Built on open standards, LiquiFire seamlessly integrates into existing Web environments. LiquiFire is available as a hosted service or via onsite enterprise servers providing the broadest offering of features and infinite scalability with tailored solutions for customers having unique needs. Over 50 premium brand companies use LiquidPixels as their Dynamic Imaging Partner for personalized products, customized e-mail, product configurators, interactive zoom, and automated Imaging.

Oracle
www.oracle.com

Oracle is the world's largest enterprise software company. For three decades, Oracle has provided the software and services that enable organizations to get the most up-to-date and accurate information from their business systems. Oracle's partner ecosystem, managed by Oracle PartnerNetwork, is fundamental to Oracle's success. Oracle PartnerNetwork is a global network of more than 19,500 companies who deliver innovative software solutions based on Oracle's leading products.

Ozburn-Hessey Logistics
www.ohlogistics.com/fulfillment

Ozburn-Hessey Logistics specializes in e-commerce fulfillment, and offers a best of breed approach for clients who need flexible, scalable solutions. Joint clients between ATG and OH Logistics are delivering over $1 Billion in e-commerce sales annually. Ozburn-Hessey Logistics (OH Logistics) clients know they can count on us(tm) for flexible, scalable and visible global supply chain management solutions. As one of the world's largest third party logistics providers, we offer complete supply chain management solutions including international and domestic transportation, fulfillment, customs brokerage, freight forwarding and trade consulting services.

To learn more, contact us at: fulfillment@ohlogistics.com or visit us at http://www.ohlogistics.com/fulfillment.

PayPal
http://www.paypal.com

PayPal is the safer, easier way to pay online. Customers can pay without exposing their credit card number. Plus, they can bring you repeat, loyal business because they love the simple checkout experience.

By adding PayPal, you can:

  • Increase sales by an average of 14%*.
  • Improve conversion rates up to 40% higher.**
  • Get new customers - PayPal has over 150 million accounts worldwide.

* Q1 2006 PayPal phone survey of small and medium-sized businesses with at least $120,000 in annual sales online.

** MarketLive Performance Index, Q1 2007 and PayPal internal data on Express Checkout transactions, March 2007.

Pervasive Software
www.pervasive.com

Founded in 1982, Pervasive Software® (NASDAQ: PVSM) specializes in tearing down information silos within the IT enterprise by delivering technology and services that create interoperability across applications, databases and legacy systems. Pervasive serves tens of thousands of customers in nearly every industry around the world.

The Pervasive® Data Integrator(tm) platform is comprehensive, flexible suite of data integration and compliance technology using broad, standards-based connectivity, pre-packaged integration processes and extensible algorithms to accelerate deployments, reduce risk and maximize profitability. Pervasive® Data Integrator(tm) is comprised of the following elements:

  • A visual Design Studio that enables users to configure business processes and supporting transformations between disparate databases, on-premise and hosted applications, as well as legacy systems with access to over 150 native interfaces.
  • A runtime Engine that delivers event-driven or batch automation of multi-threaded, parallel operations in order to aggregate data for data warehouse loading, translate disparate documents between trading partners, facilitate point to point application integration or enable a Service-Oriented Architecture (SOA) for "last mile" integration scenarios.
  • A Data Profiler(tm) module that delivers high-performance data quality assessment through multi-core, parallel enabled auditing of data against business rules and data compliance requirements.
PFSweb
www.pfsweb.com

PFSweb is a provider of e-fulfillment, logistics and high-touch customer care solutions supporting over 40 online retailers. With operations in the U.S., Canada and Europe, PFSweb shipped nearly $3 billion in merchandise in 2006. PFSweb also acts as the customer contact center for some of the world?s most recognizable brands. Together with ATG, PFSweb extends true end-to-end, custom tailored solutions that are centered on the delivery of exceptional customer experiences.

PowerReviews
www.powerreviews.com

PowerReviews is the expert in providing customer reviews and social merchandising solutions to online retailers, driving higher conversion and increased purchase satisfaction. Our relevance-based technology for collecting, moderating, and leveraging reviews throughout the shopping process drives increased customer satisfaction, loyalty, and higher sales. PowerReviews' customers include Staples, Toys "R" Us, Walgreens, REI, Onlineshoes and hundreds more. The company is based in San Francisco and is backed by Lehman Brothers Venture Capital Partners, Menlo Ventures, and Draper Richards. For more information on the company, visit www.PowerReviews.com.

RightAnswers
www.rightanswers.com

RightAnswers provides and maintains over 125,000 pre-written technical support knowledge solutions covering more than 250 standard and enterprise software applications. RightAnswers updates the content on a regular basis, in addition to authoring custom solutions for proprietary or home-grown applications. Two libraries are provided, one for Support Analysts and one for Self Service, both of which are solidly integrated into the customer's incident tracking environment. RightAnswers Knowledge Channels and ATG KnowledgeCenter combine to give analysts and end-users immediate access to the knowledge they need. With in-depth knowledge at their fingertips, end-users find their own answers (reducing calls to the help desk), and analysts guide their customers accurately and efficiently (improving first call resolution rates and decreasing call escalation rates).

Scene7
www.scene7.com

Scene7 (www.scene7.com), part of Adobe Systems, provides the leading on-demand rich media platform that enables online businesses to enhance customer experience while streamlining dynamic content publishing to any channel. Scene7's solutions are built on an integrated technology platform for unrivaled breadth, depth, scalability and ease of use. Solutions include Dynamic Imaging, eCatalogs, Product Configurators, Targeted Email & Print and Image Portal. Leading companies worldwide have selected Scene7, including Amazon, Harrods, Otto UK, Macy's, Office Depot, Levi Strauss & Co., La-Z-Boy and QVC.

Synchronoss Technologies
www.synchronoss.com

Synchronoss Technologies (NASDAQ: SNCR) is the premier provider of on-demand transaction management software to Tier One communications service providers. Synchronoss enables service providers to drive growth in new and existing markets while delivering an improved customer experience at lower costs. The company's flagship ActivationNow® and ConvergenceNow® software platforms automate, synchronize and simplify electronic service creation and management of advanced wireline, wireless and IP services across existing networks. Tier One Synchronoss clients include AT&T, Cablevision, Charter Communications, Clearwire, Comcast, Embarq, Level 3, Time Warner Cable, Verizon Business Solutions, and Vonage. For more information, please visit www.synchronoss.com.

Taxware
www.taxware.com

ADP Taxware has been a leader and innovator in sales tax compliance for more than three decades. It has always been known for the depth and quality of its tax research, collected by an in-house staff of tax attorneys and researchers. In early 2008, it changed the dynamics of the industry by changing the focus from stand-alone tax engines to an automated, end-to-end solution. The ADP Outsourced Sales Tax Service automates the entire process, from the calculation of sales and use taxes to the completion of tax forms to the secure transfer of tax funds to state and local tax authorities.